Terms and Conditions

Please select the terms and conditions for applicable to your product or service below. We regularly review our policies to ensure we provide the best possible service and thus update our terms and conditions when necessary. You are advised to save / print the terms and conditions applicable at time of purchase / agreement to ensure the version will always be accessible.

• Website Terms of Use - These terms and conditions relate to the use of this website and others operated by STAYGB LTD.
• Privacy Policy - We are committed to safeguarding the privacy of our customers and potential customers. This policy sets out how we will treat your personal information. It also explains our policy regarding session and persistent cookies.
• Holiday Booking Terms of Service - These Terms of Service apply to the booking and use of holiday cottages through STAYGB LTD. You will be asked to expressly agree to these Terms of Service during the accommodation booking process.
• Wi-Fi Terms of Use - This policy covers the use of our internet access services, comprising both the wireless service and the fixed internet access (CAT5/6 sockets) and internet terminals.
• Complaints Policy - We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it.
• Refunds Policy
• Payments - Information regarding what payment methods we accept and how to pay.
• Health & Safety Policy Statement
• Procurement Policy - Learn more about our process of acquiring goods, works and services.
• Gift Card Terms and Conditions - These terms and conditions relate to the use of StayGB Gift Cards offered by the StayGB Group.
• Domestic Waste Disposal

Administration

• Administration Charges - Charges for reissuing contracts or to request official copies.