# Ranger Terms and Conditions **Terms and Conditions for the Ranger Temporary Mooring Booking Service.** These Terms and Conditions apply only to the [Ranger](https://ranger.staygb.com) temporary mooring booking service operated by StayGB Marine Ltd. Registered in England & Wales, number 10059594; a subsidiary of StayGB Ltd. Updated: 30 June 2025. (1) Interpretation – In these terms & conditions, “we” means “STAYGB MARINE LTD” (and “us” and “our” will be construed accordingly); “you” means our customer or potential customer under these terms and conditions (and “your” will be construed accordingly); “vessel” means cruiser(s), yacht(s) or other small watercraft moored at a Site; “Site” means a location advertised by us offering temporary moorings; “Operator” means the individual or corporate entity who manages the Site; “Crew” means the other persons who are staying / using the vessel with you; “Arrival” means the time after which you can arrive at the Site and moor your booked Vessel; “Departure” means the time by which you and your Crew are to vacate the Site leaving none of your property behind; “Reserved” (referring to a booking status) \- a booking is Reserved when Arrival time has not yet been reached; “Active” (referring to a booking status) \- a booking is Active when the present time is between Arrival and Departure. (2) The Contact \- This document outlines the terms and conditions by which the hereby named customer reserves a temporary mooring through us, acting as a Booking Agent for the Operator. (3) Abbreviations – These “Terms and Conditions” will hereby be referred to as “T\&Cs”. (4) Definitions – “Vessel Registration Number” (also called the Broads Registration Number) is an identification number issued by the Broads Authority which is unique to your boat on the Broads network. You will find this number printed on the Broads Authority Certificate of Vessel Registration, the Hire Boat licence sticker affixed near the Helm, or printed on the stern of the boat. “Absolute length” of a vessel is defined as total maximum length of the vessel from bow to stern at any time during the Berthing Period, rounded up to the nearest half metre. This will include any structure protruding from the bow or stern (which includes but is not limited to outboards, outdrives, davits, tenders / small craft suspended from davits, platforms, trimming plates, stern thrusters and bow-sprits). (5) These T\&Cs \- The advertising of temporary moorings on our website or other advertising material constitutes an "invitation to treat". No contract will come into force between you and us unless and until we accept your booking in accordance with the procedure specified in this document. The only language in which we provide these T\&Cs is English. (6) Warranties \- We warrant that the services provided under these T\&Cs will be provided with reasonable skill and care. You warrant and represent to us that: (a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these T\&Cs; (b) you are the owner of the vessel or, in the case of a hired vessel, you are the Hiree of the Vessel; (c) the information provided in or in connection with your booking is accurate and complete; (d) you are entering into a contract under these T\&Cs as a consumer, and not in the course of a business; (e) you are at least 18 years of age. (7) Reservation Process – Temporary moorings can only be reserved through our website / App located at [https://ranger.staygb.com](https://ranger.staygb.com) . **Any mooring without prior booking and payment via our website / App is prohibited.** You are advised to read the Site Details carefully, particularly taking note of any vessel or height restrictions that the site or location may have and ensure that your vessel conforms to these requirements. You are also advised to check that any Site Rules (for example, No Fishing) are acceptable. You are also advised to check river conditions and tide information to ensure that any bridges that you will need to pass under to access a Site will be navigable. **You are not entitled to a refund should you be unable to access a Site by water due to weather conditions or tide changes.** Once you have selected your desired Site you can proceed to check availability. If an available slot exists you will be able to proceed to make a booking. To place your booking you will need to provide your full name, email address and Vessel Registration Number. It is important that you enter these details correctly as once a booking is made, it is final. The details cannot be changed. You will then be required to make payment for the booking by credit / debit card or other online method of payment as are presented to you by our payment processor, Stripe. Once payment has been made you will be notified of a successful payment within the website. You will also receive a booking confirmation / receipt by email from [staygb.com](http://staygb.com) stating that your booking status is now Reserved. The email will clearly state your Arrival and Departure times along with the Site details. (8) Mooring Occupation \- Subject to the Reservation processes being followed in clause \[7\] and an Active Booking being in place, you will be entitled to arrive at the specified site at any time between the Arrival and Departure times stated on your booking confirmation. You will be required to vacate the mooring prior to the Departure time, ensuring that all your property has been removed. (9) Duration of temporary mooring \- The duration of each available slot (the maximum number of hours which you are entitled to moor your vessel on the Site per booking) is stated on the website in the booking process. This is typically 22 hours, but in any case cannot exceed 24 hours. Should you wish to extend your stay at a specific booked site, subject to availability, you can book the next consecutive day using the process outlined in clause \[7\]. If any un-reserved time (maximum of 4 hours) exists between the two bookings, then your latest booking will be deemed extended to encapsulate this time, so you will not have to vacate and return to the mooring. Please note that some sites have limitations on the maximum duration of stay and so any attempt to make subsequent bookings for these sites will not succeed. (10) Proof of Bookings \- In addition to the Booking Confirmation received by email, anyone can check whether you have an Active Booking by using the checker tool on our website / app. (11) Fishing \- If not prohibited within the Site Rules (see the Site Details), fishing is permitted by you or your crew from your vessel only. Please note that all regulations relating to fishing imposed by regulatory bodies such as the Environment Agency must be complied with. (12) Pricing – All relevant pricing is shown on our website / App prior to making a booking. (13) Payment – Payment for the booking must be made as part of the booking process through our website / App. We use Stripe as our payment processor to accept payments. If your payment is not honoured for any reason, we reserve the right to make an administrative charge of £25. (14) "Cooling off" period \- As bookings can only be placed a maximum of seven days prior to the arrival date no “cooling off” period exists. No refunds will be made. (15) Site Conditions of use – (a) You and your crew moor and use the Site entirely at your own risk, accepting that normal public liability cover would apply in respect of damage or injury. (b) Unless rubbish disposal services are provided by the Site Operator (these will be advertised on our website / App), then you must ensure that you take all your belongings and rubbish with you when you leave. (c) The use of the vessel or site for commercial purposes by yourself or your crew is strictly prohibited. (d) Any site rules or restrictions listed on the Site Details section of our website / App, or displayed on signs affixed at the Site or given verbally by the Site Operator must be followed. (e) Unless instructed otherwise, all dogs must be tethered / on a lead when not aboard your vessel. (h) You agree not to do or permit to be done upon the vessel or site anything which may cause any nuisance, damage, danger or annoyance to the Operator or to other persons on or about the site. (i) You agree to ensure that your vessel is licensed with the Broads Authority and that it is insured for public liability risks. (For vessels under hire, this information is displayed on the Hire boat licence sticker typically placed near the Helm). (j) The use of Generators, Pressure Washers or air compressors which operate by their own internal combustion engine are prohibited. (k) The booking is for the particular registered vessel only as identified by its Vessel Registration number and is not transferable. (l) The discharge of foul water sewage from toilets fitted aboard your Vessel to the River or watercourse is strictly prohibited. (16) Cancellation by You \- Bookings are final and no cancellation or transfer is possible. You will be reminded of this prior to making payment. No refunds will be made. (17 \- 20\) NOT USED (21) Your statutory rights \- Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by these T\&Cs. (22) Cancellation by Us – (22.1) We reserve the right to terminate your booking with us immediately if you or your crew: (a) Commit any material breach of any term in these T\&Cs, and (i) the breach is not remediable; or (ii) the breach is remediable, but you fail to remedy the breach within a reasonable time. If you are presently moored at the Site then you will be instructed to leave immediately. In this case no refunds will be made. (22.2) Should we wish to terminate your booking for any other reason where section \[22.1\] does not apply, you would be notified by email and / or through the website and a full refund given. (22.3) If we have no option but to cancel your booking due to a "force majeure event" we cannot accept liability or pay compensation. See Section \[23\]. (23) Force majeure \- In this Section and Section \[22\], "force majeure event" means any event which is beyond our reasonable control. Where a force majeure event gives rise to a failure or delay in us performing our obligations under these conditions, those obligations will be suspended for the duration of the force majeure event. (24) Refunds \- If you are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay. We will process the refund due to you as soon as possible and, in any event, within 30 days. (25) Limitations and exclusions of liability \- Our maximum liability to you if we are found to be at fault in relation to any service we provide is limited to the total sum of all monies paid by you. However, nothing in these T\&Cs will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit any liability of a party in any way that is not permitted under applicable law; or (d) exclude any liability of a party that may not be excluded under applicable law. Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by these T\&Cs. The limitations and exclusions of liability set out in this Section and elsewhere in the T\&Cs: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under these T\&Cs or in relation to the subject matter of these T\&Cs, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. We will not be liable to you in respect of any losses arising out of a force majeure event. We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill. We cannot be held responsible for the breakdown of mechanical equipment such as engines, motors and pumps, nor failure of public utilities. (26) Complaints \- If you have any complaints regarding the services provided you are to use the procedure outlined in our Complaints Policy to notify us. We regret that we cannot accept any liability if we have not been so notified. (28) General terms \- We will treat all your personal information collected in connection with your berthing in accordance with the terms of our privacy policy as stated on our website (use of our website will be subject to our website terms of use). We may revise these T\&Cs online from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you. If any provision of these T\&Cs is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted. No waiver of any provision of these T\&Cs, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these T\&Cs. You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these T\&Cs. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these T\&Cs, at any time \- providing such action does not serve to reduce the guarantees benefiting you under these terms and conditions. Each contract under these T\&Cs is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree to any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract. These T\&Cs contain the entire agreement and understanding of the parties in relation to the booking of temporary moorings and supersedes all previous agreements and understandings between the parties in relation to berthing for the specified vessel; and each party acknowledges that no representations not expressly contained in these T\&Cs have been made by or on behalf of the other party in relation to berthing with us. These T\&Cs will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these T\&Cs. StayGB Marine Ltd. Registered in England & Wales, number 10059594; a subsidiary of StayGB Ltd. Registered Address: Wayford Bridge Yacht Station, Wayford, Norwich, Norfolk, NR12 9LL, UK. *End of Terms and Conditions* Last Modified: Fri, 12 Jun 2026 13:20:17 GMT File Processed: Fri, 12 Jun 2026 18:17:57 GMT Page in HTML: Published by: [StayGB Group](https://staygb.com/) Copyright 2026 StayGB Group. All rights reserved.